Manager of Servicing Oversight
Sungage Financial has revolutionized the residential solar industry by offering a consumer-friendly approach to going solar. We need your help to create an even better experience for our customers and get more people going solar than ever before. The Manager of Servicing Oversight will serve as a cross-functional leader contributing to optimal performance across solar origination and servicing. The manager will utilize lending expertise to provide leadership and oversight to a team of loan quality assurance specialists, while working closely with the subservicing third-party vendors.
Responsibilities:
Servicing Partner Management
- Review due diligence to ensure compliance of loan subservicer to metrics and obligations are achieved
- Leverage data and analytics to evaluate third party collections and servicing data with a focus on Loss Mitigation
- Monitor third party collections and servicing targets and provide appropriate reporting to internal and external stakeholders
- Partner with department leaders to ensure a cohesive approach aligned with Fraud and Risk Management
- Review and escalation of certain loss mitigation strategies and disposition recommendations including charge offs, settlements, deferrals, extensions, and modifications
- Cultivate and maintain relationships with key stakeholders
- Coordinate planned strategic initiatives and time sensitive business needs
Quality Assurance
- Provide leadership and oversight for all quality assurance related to transactional processing
- People Management
- Coach team to use a solutions-oriented approach and facilitate sharing of best practices among team members
- Make recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the disciplinary and termination process
- Support and encourage the personal growth of each team member through completing regular performance management reviews and professional development planning, including annual and compensation reviews
Team Metrics
- Utilize incentives, both financial and social, to motivate the team to meet and exceed expectations
- Create team variable compensation plans and calculate performance quarterly
Requirements:
- Have the ability to establish priorities and proactively resolve problems in a fast-paced environment
- Communicate effectively over multiple platforms (phone, email, chat, etc.)
- Are flexible, and utilize problem-solving skills with a dedication to always getting it right
- Demonstrated leadership experience in a fast-paced environment
- Passionate about coaching and collaborating with individuals to support their success and growth
- A positive, engaging personality and the ability to work well with others – which requires exceptional communication skills
- Communicate and collaborate effectively with remote team members
- Possess meticulous attention to detail
- A strong desire to learn about renewable energy finance models and solar energy market
- Experience with Microsoft Office Suite and Cloud-based software (e.g. Salesforce CRM, Google Docs, etc.)
- Experience with leading and working on a collaborative team
- COVID-19 Vaccinated
The Company
Sungage Financial is shaping the residential solar industry by bringing reliable and flexible financing solutions to the market. While the cost of a solar energy system has dropped dramatically over the past decade, financing has been the catalyst that has allowed more and more homeowners to go solar. Through our offering, Sungage enables solar installers to build strong and resilient businesses while helping families save money and live more sustainably.
Sungage is an environment of rapid change and constant growth. The key ingredients to our success are exceptional service and innovative technology and the amazing team that makes it all happen. The Company has offices in downtown Boston and Oakland. We offer a number of employee benefits, including stock options, 401k with matching, substantial paid time off, health coverage, health savings accounts, and commuter benefits.